Warranty Policy

Wellyhen Warranty Policy

At Wellyhen, customer satisfaction is our priority. We stand behind the quality of our products and offer a 12-Month Limited Warranty on all eligible portable air conditioners purchased through our store.

1. Warranty Coverage

This warranty covers manufacturing defects in materials and workmanship under normal residential use for a period of 12 months from the date of delivery.

If a product is found to have a manufacturing defect during the warranty period, Wellyhen will, at its sole discretion:

Repair the product.
Supply replacement parts.
Replace the product with the same or an equivalent model.

2. This Warranty Does Not Cover

The warranty does not apply to:

Damage caused by misuse, abuse, neglect, or accidental damage.
Improper installation or failure to follow the product instructions.
Power surges, electrical faults, or incorrect voltage.
Normal cosmetic wear and tear, including scratches, dents, or discoloration.
Unauthorized repairs, modifications, or alterations.
Products used for commercial or industrial purposes unless specifically stated.

3. How to Submit a Warranty Claim

To request warranty service, please contact our Customer Support team and provide:

Your order number.
A description of the issue.
Clear photos or videos showing the problem.
Your full name and delivery address.

Email: support@wellyhen.shop

Our team will review your request and respond as quickly as possible.

4. Shipping

If the warranty claim is approved due to a manufacturing defect, Wellyhen will cover the cost of shipping the replacement product where applicable.

Return shipping may be required in certain cases before a replacement or repair can be processed.

5. Limitation of Liability

Wellyhen’s liability under this warranty is limited solely to the repair or replacement of the defective product. We are not responsible for any indirect, incidental, or consequential damages arising from the use of our products.

6. Consumer Rights

This warranty is provided in addition to your statutory rights under applicable consumer protection laws. Nothing in this policy limits or excludes any legal rights that cannot be excluded by law.